{"id":69822,"date":"2026-09-26T22:47:15","date_gmt":"2026-09-26T22:47:15","guid":{"rendered":"https:\/\/alger16.dz\/?p=69822"},"modified":"2026-09-26T22:47:15","modified_gmt":"2026-09-26T22:47:15","slug":"caisse-nationale-des-retraites-lancement-dun-assistant-virtuel-pour-accompagner-les-retraites","status":"publish","type":"post","link":"https:\/\/alger16.dz\/?p=69822","title":{"rendered":"Caisse Nationale des Retraites : Lancement d\u2019un assistant virtuel pour accompagner les retrait\u00e9s"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"442\" height=\"378\" src=\"https:\/\/alger16.dz\/wp-content\/uploads\/2026\/09\/99835cd970fe88ae0a4c537ffe48b0fc-edited.jpg\" alt=\"\" class=\"wp-image-69827\" srcset=\"https:\/\/alger16.dz\/wp-content\/uploads\/2026\/09\/99835cd970fe88ae0a4c537ffe48b0fc-edited.jpg 442w, https:\/\/alger16.dz\/wp-content\/uploads\/2026\/09\/99835cd970fe88ae0a4c537ffe48b0fc-edited-300x257.jpg 300w\" sizes=\"auto, (max-width: 442px) 100vw, 442px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">La Caisse nationale des retraites (CNR) a annonc\u00e9, jeudi dernier dans un communiqu\u00e9, le lancement du nouveau service num\u00e9rique \u00ab\u00a0Assistant virtuel\u00a0\u00bb dans le cadre de la poursuite de son programme de d\u00e9veloppement des services \u00e0 distance, de renforcement de la transformation num\u00e9rique et de prise en charge optimale des pr\u00e9occupations des retrait\u00e9s. \u00ab\u00a0En application des orientations du ministre du Travail, de l&rsquo;Emploi et de la S\u00e9curit\u00e9 sociale visant \u00e0 accompagner les citoyens et \u00e0 r\u00e9pondre \u00e0 leurs pr\u00e9occupations, un nouveau service num\u00e9rique a \u00e9t\u00e9 lanc\u00e9, un \u00ab\u00a0Assistant virtuel\u00a0\u00bb (Chatbot), accessible via le site officiel de la CNR (<a href=\"http:\/\/www.cnr.dz\">www.cnr.dz<\/a>), et ce, dans le cadre de la poursuite de son programme ambitieux de d\u00e9veloppement des services \u00e0 distance et de renforcement de la transformation num\u00e9rique\u00a0\u00bb, pr\u00e9cise la m\u00eame source.<br>Cette initiative s&rsquo;inscrit dans la continuit\u00e9 des efforts de la Caisse visant \u00e0 \u00ab\u00a0rapprocher l&rsquo;information fiable des retrait\u00e9s, des ayants droit et des diff\u00e9rents usagers et \u00e0 am\u00e9liorer la qualit\u00e9 du service public, contribuant \u00e0 r\u00e9duire les d\u00e9placements vers les agences locales et permettant un gain de temps et d&rsquo;effort aux citoyens\u00a0\u00bb.<br>Cet outil intelligent, ajoute le communiqu\u00e9, \u00ab\u00a0offre la possibilit\u00e9 de s&rsquo;informer sur les diff\u00e9rentes informations li\u00e9es au syst\u00e8me national de retraite 24H\/24 et 7J\/7\u00a0\u00bb. Il comprend \u00e9galement \u00ab\u00a0une base de donn\u00e9es exhaustive contenant des r\u00e9ponses pr\u00e9\u00e9tablies aux principales questions courantes et pr\u00e9visibles\u00a0\u00bb, permettant ainsi \u00e0 l&rsquo;utilisateur d&rsquo;acc\u00e9der \u00e0 l&rsquo;information recherch\u00e9e rapidement et facilement, sans complication ni attente\u00a0\u00bb.<br>A travers cette d\u00e9marche, la Caisse entend \u00ab\u00a0ouvrir un canal de communication suppl\u00e9mentaire permettant aux usagers d&rsquo;obtenir des r\u00e9ponses \u00e0 leurs demandes de renseignement \u00e0 tout moment et en tout lieu, sans avoir \u00e0 se d\u00e9placer vers les si\u00e8ges des agences locales\u00a0\u00bb.<br>R.N.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Caisse nationale des retraites (CNR) a annonc\u00e9, jeudi dernier dans un communiqu\u00e9, le lancement du nouveau service num\u00e9rique \u00ab\u00a0Assistant virtuel\u00a0\u00bb dans le cadre de la poursuite de son programme de d\u00e9veloppement des services \u00e0 distance, de renforcement de la transformation num\u00e9rique et de prise en charge optimale des pr\u00e9occupations [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":69827,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36],"tags":[714],"class_list":["post-69822","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","tag-cnr"],"_links":{"self":[{"href":"https:\/\/alger16.dz\/index.php?rest_route=\/wp\/v2\/posts\/69822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alger16.dz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alger16.dz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alger16.dz\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/alger16.dz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=69822"}],"version-history":[{"count":1,"href":"https:\/\/alger16.dz\/index.php?rest_route=\/wp\/v2\/posts\/69822\/revisions"}],"predecessor-version":[{"id":69828,"href":"https:\/\/alger16.dz\/index.php?rest_route=\/wp\/v2\/posts\/69822\/revisions\/69828"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/alger16.dz\/index.php?rest_route=\/wp\/v2\/media\/69827"}],"wp:attachment":[{"href":"https:\/\/alger16.dz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=69822"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alger16.dz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=69822"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alger16.dz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=69822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}